Refund policy
At Chazownn, we want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.
3-Day Return Window
You have 3 days from the date of delivery to request a return.
To be eligible:
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The item must be unused and in its original condition
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It must be returned in the original packaging
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Proof of purchase is required
How to Request a Return
To start a return, please contact us at:
chazownn.za@gmail.com
Include:
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Your order number
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Reason for return
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Clear photos (if item is damaged or incorrect)
We’ll guide you through the next steps.
Refunds
Once your return is received and inspected:
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Your refund will be processed to your original payment method
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Please allow 3–5 working days for the refund to reflect
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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We’ll arrange a replacement or full refund at no extra cost
Return Shipping
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Customers are responsible for return shipping costs, unless the item is faulty or incorrect
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We recommend using a trackable shipping method
Non-Returnable Items
We do not accept returns on:
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Used items
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Items not in original condition
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Gift items once opened (unless faulty)